TERMS AND CONDITIONS
Reservations are confirmed when Simões & Palma ensures availability and after receiving the payment for the amount of 50% of the accommodation and / or service by bank transfer.
Payment for the remainder of the total reservation must be made up to 14 days before the date of the reservation, and the client is responsible for sending proof of transfer.
Any reservation made less than 14 days in advance must be paid in full in order to be confirmed.
O pagamento referente ao restante valor da totalidade da reserva deverá ser efetuado até 14 dias antes da data da mesma, sendo da responsabilidade do cliente o envio do comprovativo da transferência.
Qualquer reserva que seja efetuada com menos de 14 dias de antecedência tem de ser paga na totalidade para que seja dada como confirmada.
When reservations are canceled 14 days in advance (inclusive), no additional fee will be charged. In case the cancellation is made less than 14 days in advance, the customer may choose one of the following modalities:
- Receive a voucher with credit in the amount of the total reservation valid until the end of the following year;
- Be reimbursed 50% of the total amount of the reservation.
Simões & Palma reserves the right to cancel reservations up to 24 hours in advance due to exceptional circumstances such as adverse weather conditions or the impossibility of safe navigation.
The value of the reservation includes the client's mandatory civil liability and personal accident insurance, in accordance with the legislation in force for the Maritime-Tourist activity and the Own Damage insurance that covers the home boat, which excludes damages caused in the same by a use with intent, under the influence of alcohol or psychotropic substances or in case of gross negligence.
The insurance does not include personal items of the customer.
Check-in takes place between 3 pm and 8 pm, agreed at midnight prior to the start of the reservation and conditioned to tides and currents. If necessary, a luggage room is available.
Check-out must take place by 11 am. Late check-out possible subject to availability and additional cost.
Check-in and check-out are included in the rate. All other travel will be done by the customer. For small trips there is a rowing boat at your disposal that gives you autonomy to the nearest coastline.
If the damage and / or accident is caused by the client's negligence in using the home boat and / or equipment, no claim is accepted.
The customer must immediately inform Simões & Palma of any damage and / or accident that may occur and may not under any circumstances proceed with the repair or repair the damage or damage found without the prior consent of Simões & Palma, who will provide all necessary support in the repair process.
The customer is obliged to complete the damage and / or accident form signed by himself and the third parties involved.
Any damage and / or accident not attributable to Simões & Palma does not require any compensation for the interruption of the reservation if it occurs.
The house boat is delivered at check-in with 600 liters of water, enough for a stay of 4 people for 3 nights under a policy of responsible use (50 liters of water per day per person). If it is necessary to replenish water within this period, a cost of 100 Euros is added.
It is strictly forbidden to accommodate children under the age of 3 at Casas da Ria.
In children under the age of 10 years it is mandatory to wear a safety vest. Children under the age of 14 must be supervised by an adult for the entire stay.